Initial Disclosure Document

Who are we?

Name: Douglas Paul Select
Address: Bawtry Road, Hellaby, Rotherham, South Yorkshire, S66 8EY
Tel: 01709 542 810
Email: [email protected]
Website: https://www.douglaspaul.co.uk

Who regulates us?

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.

Douglas Paul Select is authorised and regulated by the Financial Conduct Authority for credit brokerage. FCA number: 663627. We are a credit broker and not a lender.

You can check this information at https://www.fca.org.uk.

Use this information to decide if our services are right for you.

What will you have to pay us for our services?

We will receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. These arrangements are negotiated with our lenders in advance and do not give us any discretion to negotiate or adjust your annual percentage rate (APR) or any other item included in the total charge for credit.

The APR may vary according to your credit status or the amount you borrow. The commission we earn does not change in relation to the type of finance (Hire Purchase, Personal Loan or Personal Contract Purchase) you choose or the length of the finance agreement.

The lenders we work with could pay commission at different rates. However, the amount of commission that we receive from the lender is predetermined and cannot be changed for your agreement.

We will confirm the likely amount of commission we will receive for arranging your finance agreement in good time, before you sign the finance agreement.

We do not charge you a fee for our services, but the commission we receive from the lender impacts the amount you pay.

Which service will we provide for you?

We act as a credit broker, not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase (written quotation available upon request). Each credit provider may have different interest rates and charges.

We are only able to offer finance products from these providers which may be suitable for you, and we will explain the key features of your chosen product.

As a credit broker with a limited panel of preferred credit providers from whom we receive commission, Douglas Paul Select is not impartial and is free to prefer its own interests.

In line with our regulatory requirements, we will try to obtain the finance arrangement you were quoted from our limited panel of credit providers or a suitable alternative offer. The commission we receive will never be our primary decision when choosing a lender.

However, we may be influenced by the amount of commission we earn. This means you should not consider this as financial advice or a recommendation. You may be able to negotiate a better or different finance arrangement by shopping around.

We are NOT independent financial advisers. We provide information only and you must decide whether the finance product is right for you.

All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over.

Our Insurance Services

We do not offer any insurance products.

What to do if you have a complaint

To register a complaint, contact us by:

Complaints Procedure

How we handle your complaint

Douglas Paul Select is committed to providing high-quality services to all customers. However, we recognise that things may not always go right. If a problem occurs, we aim to address complaints promptly and effectively.

Contact Us

The best way to contact us is by phone or email. We aim to resolve complaints within 3 working days:

When and how you will hear from us

If we resolve your complaint within 3 working days, we will send written confirmation in a summary resolution letter. If we cannot, we will acknowledge your complaint and begin a full investigation.

We will provide a final response within 8 weeks (unless the complaint relates to commission arrangements). Our final response will:

  • Confirm the outcome of the investigation
  • Explain any action we will take to resolve the issue
  • Clearly explain our position if we disagree with the complaint

Complaints relating to commission arrangements

The FCA is reviewing complaints involving discretionary and non-discretionary commission arrangements. This includes a temporary pause to the standard 8-week response timeframe.

We will continue investigating these complaints but may not issue a final response until the FCA concludes its review, expected by 4 December 2025.

Further information is available at https://www.fca.org.uk/consumers/car-finance-complaints

Referring your complaint

If you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service (FOS):

Website: https://www.financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9 123
Email: [email protected]
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR

Complaints must be referred within 6 months of our final response. Records are retained for six years.

SAF & FCA Approval Status

Douglas Paul Select is authorised and regulated by the Financial Conduct Authority for credit brokerage, firm reference number 663627. We are also SAF Approved.

What is SAF?

Specialist Automotive Finance (SAF) provides motor finance learning to improve professionalism and consumer confidence.

What does the learning cover?

  • Finance structures and products
  • Interest rates (fixed and variable)
  • Consumer credit regulation and FCA principles
  • Promoting and selling motor finance
  • Customer rights and regulatory compliance
  • Unfair trading, data protection, and anti-money laundering

A copy of our SAF Approval certificate is available upon request.

Douglas Paul Select